San Francisco, CA—May 11, 2022—ManyChat, the world’s leading chat marketing platform for 1.5 million businesses around the world, today announced the launch of WhatsApp Chat Marketing Automation. The new channel offering will allow businesses and brands who use WhatsApp to communicate with customers and automate their marketing and customer support.  

WhatsApp has over 2 billion users worldwide and over 175 million people message a business using WhatsApp per day. With WhatsApp’s user base continuing to grow, specifically in key geographies such as Europe, South America and Asia, it’s critical for businesses to communicate with their consumers in a way that is convenient to them. By using WhatsApp automation, businesses can now easily automate campaigns to drive sales, answer common questions, or quickly escalate customers to live chat agents. 

As an official WhatsApp Business Solution Provider, ManyChat enables WhatsApp messaging using WhatsApp Business API. This technology ensures stable performance across the full spectrum of platform capabilities, including:

• Increased Sales Leads: Businesses now have the ability to turn WhatsApp interactions with potential customers into leads and ultimately increase sales. Businesses can funnel paid traffic straight to their WhatsApp bot, and recommend the best matching product/service in a personalized way. 
• Capturing Important Customer Info: Businesses can easily and conveniently capture critical customer contact information like emails and phone numbers directly within the app. With this information, businesses can now create a full customer profile and offer a tailored experience based on past preferences. 
• Stellar Customer Support: Users can save time by creating automated responses to customers’ questions and quickly raise concerns that typically require an admin’s attention. By decreasing the time spent with support agents and shortening response times, customer satisfaction will increase. 
• Unlimited Inbound Conversations: With WhatsApp’s recent platform change, businesses now have access to unlimited customer-initiated conversations without Facebook Business Verification.
• Re-engagement After 24 Hours: The ability to re-engage customers after 24 hours helps to capture more leads, achieve unprecedented open and conversion rates, and send more promotional broadcasts.

“After a successful beta program, we are thrilled to officially launch WhatsApp Automation,” said ManyChat CEO Mike Yan. “Helping businesses create meaningful relationships with customers is at the core of our mission and over the last three months, we’ve seen a 70% increase in the amount of customers who are interested in utilizing WhatsApp automation, a strong indicator for the usage we expect to see now that the product is live.”

For more information, visit ManyChat’s WhatsApp product page.

About ManyChat

ManyChat is the world’s leading Chat Marketing platform, helping nearly 1.5 million businesses in 156 countries engage and support billions of their customers in real-time and at scale through conversations on Messenger, WhatsApp, Instagram, Telegram, SMS, Email. ManyChat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, or Twitter.

The post ManyChat Launches WhatsApp Chat Marketing Automation appeared first on Manychat Blog.

Yerevan office consists of 100+ engineering, product management, data analytics, customer support specialists, and people operations functions.

ManyChat is excited to have an opportunity of connecting with the local IT community and is planning to continue growing the team of top talents to support the company’s growth and create more value for our customers.

“The new R&D office is an important milestone for building an international distributed product development process. We are very grateful to the Armenian hospitality and will be glad to have the best specialists on our team.”, said Dmitry Kushnikov, ManyChat CTO.

If you are interested in the roles available in Yerevan, please contact us via email at hr@manychat.com.

The post ManyChat is Opening a New Office in Armenia appeared first on Manychat Blog.

Two weeks ago, on March 1, we made our position clear and announced a relief program for all our Ukranian customers and made ManyChat Pro free for all accounts based in Ukraine. Today we expand our relief efforts and extend the relief program until the end of this year (December 31, 2022).

Moreover, in an effort to support the broader cause beyond our customers, ManyChat is donating 100% of Instagram Summit ticket sales revenue to charity organizations to help relieve the humanitarian crisis in Ukraine.

Lastly, we are suspending all operations and new sales in Russia. As a US company with headquarters in San Francisco and tens of thousands of customers from 170+ countries around the world, we will continue monitoring the situation and complying with all laws, regulations and sanctions.

We pray for peace.

With hope,

ManyChat Team

The post ManyChat’s Update on Ukraine appeared first on Manychat Blog.

The announcement was made during F8 Refresh, Facebook’s annual developer conference. 

The opening of the Messenger for Instagram API to platforms is a watershed moment for brands, allowing them to access new functionality on Instagram (IG) for the first time on ManyChat. Instagram Automation allows brands to supercharge their Instagram marketing activities and engage its one billion-plus users for maximum business impact.

Instagram Automation by ManyChat also helps brands address the massive volume of customer-to-business messaging that exists on the platform; 400 million customer inquiries flow to businesses on Instagram daily. Automation will enable brands to automate their existing messaging efforts, saving time and human resources, while maximizing customer service, sales, and ad outcomes.

“Instagram Automation by ManyChat is the easiest solution to automate Instagram Messages and Instagram marketing,” said Mike Yan, CEO of ManyChat. “Brands choose ManyChat because it’s the quickest and most cost-effective tool to drive product sales, generate qualified leads, automate FAQs, and boost Instagram engagement.”

Some of the key features of IG Automation by ManyChat are as follows:

• Flow Builder. Brands can customize text, media, and destinations (such as a website) and instantly launch chat experiences, all without writing any code.
• Keywords. Trigger messages, entire conversations, and business automations if an IG user messages you with a specific, pre-determined keyword or phrase.
• Comments Automation. Also known as Comments Growth Tool (CGT). Brands can trigger three distinct automations at once in order to reply to a user’s Instagram Post Comment via a comment, like or “heart” a user’s comment, and send the user who commented a message.
• Story Mentions Trigger. Brands can instantly reply to everyone who mentions their handle/account name in a Story.
• Conversation Starter. These are pre-filled buttons presented to new customers when they message a business account to kick-start a discussion about that topic. 

Other features include the ability to capture user information, live chat, and automated replies.

“We are pleased that ManyChat is launching Messenger API support for Instagram, which will now be available for all developers who make it possible for brands to improve and enhance messaging experiences with customers,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger by Facebook. “By integrating the Messenger API support for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”

Previously, Instagram Automation by ManyChat was only available to a small number of select beta testers.

One of the first beneficiaries of ManyChat’s support for Messenger API for Instagram in beta was Gold’s Gym in Costa Rica. During the pandemic, younger clients began to request booking links on Instagram, which required the gym’s community manager to reply manually to each person on Instagram Messenger. 

TBS Marketing, a Chat Marketing agency, had access to ManyChat’s support of the Messenger API for Instagram in the beta and knew their client, Gold’s Gym, should try it out.

With support from TBS Marketing, Gold’s Gym built an interactive class scheduling system through Instagram, tailoring its Instagram Messenger experience to accommodate the younger members on the platform. Using the Messenger API for Instagram on ManyChat, the brand saw a 9X increase in bookings through Instagram and a 99% decrease in agent support response time. 

“Instagram Automation by ManyChat will help you interact faster with your audiences, scale giveaways, and optimize your community-building skills,” said Trilce Jirón Garro, CEO, TBS Marketing in Costa Rica.

ManyChat is the #1 Chat Marketing platform and the undisputed leader in the Chat Marketing category. ManyChat works with the largest number of businesses globally, powers the highest volume of communications, and supports all of the critical consumer communication channels.

ManyChat powers 8.5 million active conversations per day on Messenger. ManyChat is the only Chat Marketing platform that supports Messenger, Instagram, WhatsApp, and email and SMS. Brands choose ManyChat over competitors because it is user-friendly (its drag-and-drop feature means no coding is required), supports numerous channels, and because of its ability to help customers scale their Chat Marketing initiatives. ManyChat also has a supportive community of 100k+ on Facebook for Chat Marketing professionals.

ManyChat’s integrations and features make it easy for brands to reach large audiences quickly. To date, ManyChat users have generated 101M contacts via click-to-Messenger ads. Using ManyChat features that make it easy for consumers to start a conversation with a business, like a QR code that opens a Messenger conversation, brands have started conversations with over 41M contacts.

To learn more about Instagram Automation by ManyChat click here.

About ManyChat

ManyChat is a global chatbot automation platform that combines the power of Instagram Messenger, Messenger by Facebook, SMS, and email to help almost 2 million businesses across 190 countries engage and support billions of their customers in real-time and at scale. ManyChat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, LinkedIn, or Twitter.

Media Contacts
Fara Rosenzweig
Head of Content, ManyChat
Fara@manychat.com

Alexandra Cucio
Rally Point for ManyChat
Alexandra.curcio@rallypointms.com

The post ManyChat Expands Messaging on Instagram with Messenger API appeared first on Manychat Blog.

Wilby brings more than 20 years of product leadership experience, nine of which were at Return Path, a leader in email deliverability solutions. Wilby was part of the team that built the company’s Product and Data teams, launching products and solutions that ensured digital marketing messages were delivered to the right audiences at the right time. Dave has also had operational oversight in Security, Privacy, and Business Operations in several start-up and growth companies, introducing tools and processes to scale for growth. And having lived and worked in both the USA and UK over the last 25 years, Dave also has a depth of international business experience.

“At ManyChat, we understand the essential role product plays in growth, and we are thrilled to welcome Dave to the team,” said Mike Yan, ManyChat CEO and co-founder. “We are a passionate, dedicated, and hard-working team, and I believe with Dave’s experience and leadership, he will lead our product efforts to the next level.”  

Before ManyChat, Wilby has held senior-level positions at IBM, Tivoli Systems, Borland Software, MessageOne, FiveRuns, Tonic Software, and Sun Microsystems.

“I’m excited to join the ManyChat team as we help businesses establish, nurture, and grow meaningful relationships with their customers across multiple channels around the globe,” said Wilby. “I truly believe that Chat Marketing is the next logical extension for digital marketers to tailor their customers’ journey, provide support, and generate brand loyalty.”

About ManyChat

ManyChat helps eCommerce, marketing agencies, and businesses grow by combining Messenger by Facebook, Instagram Automation, SMS, and email to engage with customers through the right channel at the right time. With billions of people worldwide now using Chat Marketing to communicate, over one million businesses use ManyChat’s Chat Marketing platform to connect with customers instantly. ManyChat was founded in 2015 and based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, or Twitter.

Media Contact

Fara Rosenzweig
Head of Content, ManyChat
Fara@manychat.com

The post ManyChat Hires Dave Wilby as Chief Product Officer appeared first on Manychat Blog.

• Employer reputation
• Employee satisfaction
• Company growth

“ManyChat employees are our MVPs. The recognition is truly appreciated for all of the hard work and attention we put into making ManyChat a great place to work. We would not be where we are today without our talented team,” says Mike Yan, ManyChat Co-Founder and CEO.

ManyChat offers employees a flexible work schedule and paid time off, healthy office snacks and weekly team lunches, virtual team-building events and competitive salary, stock option plans and 401(k). The company has more than 100 employees and is headquartered in San Francisco, California and has an office in Moscow, Russia. Last year, ManyChat was recognized as America’s Best Startup Employers in 2020 by Forbes. In 2019, ManyChat was honored as one of the fastest-growing apps by Zapier and HubSpot, as well as one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list. For more information on the Forbes Best Startup Employers list and methodology, please click here. 

For more information on working at ManyChat, please click here. 

About ManyChat

ManyChat helps eCommerce, marketing agencies and businesses grow and engage with customers through the right channel at the right time by combining Facebook Messenger, SMS, and email. With billions of people across the world now using Chat to communicate, ManyChat’s Chat Marketing platform helps businesses connect with customers in a personalized and engaging way. ManyChat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, or Twitter.

Media Contact
Fara Rosenzweig
Head of Content, ManyChat
Fara@manychat.com

The post Forbes Announces ManyChat as One of America’s Best Startup Employer 2021 appeared first on Manychat Blog.

Instagram chose ManyChat to be a key partner because of its deep experience in driving Messenger Marketing and support experiences for thousands of businesses worldwide. Almost 2 million businesses across 190 countries use ManyChat to create meaningful relationships with their customers and powers 8.5 million active conversations per day on Messenger by Facebook. 

Today, Instagram is the world’s premier storefront, driving product discovery. According to a Yotpo survey, 89% of Instagram users have bought something they first saw on the platform. Instagram’s partnership with ManyChat will help eCommerce and direct-to-consumer businesses manage customer conversations at every stage of the buying cycle, from pre-purchase inquiries to post-purchase support. 

“Twenty-twenty has been a crazy year. We’ve seen three years of eCommerce market penetration in 3 months, and with it, we have seen some equally drastic changes in consumer behavior. At ManyChat, we’re bringing the Chat Marketing movement to brands, helping them create meaningful relationships with their customers in a mobile-first, commerce-first world via messaging experiences. We’re incredibly excited to work with Instagram and extend the Chat Marketing movement to a platform with a high volume of messaging.” – Dorian Quispe, CMO

Leveraging the API, ManyChat helps brands manage the sales and support conversations at scale for Instagram Messaging. Using ManyChat, eCommerce businesses can tag specific chats and contacts with sales-funnel information, leading to a more personalized experience that drives purchases.

Brands will also be able to automate welcome messages and replies to common user questions, but more importantly, have an automated method to escalate the conversation to a live agent. Live agents can assign conversations amongst team members, manually or automatically, boosting higher customer satisfaction and reducing support response times.

ManyChat users, and by extension, their customers use a range of channels to communicate, including Messenger, SMS, email, and forthcoming, WhatsApp. Adding Instagram as another key peer-to-business channel will only make it easier for brands to centralize their customer conversations in one place. – Dorian Quispe, CMO

Facebook Shops, announced in May 2020, enables businesses to create a unified storefront across Facebook and Instagram. In October 2020, ManyChat announced its integration with Facebook Shops, enabling peer-to-business messaging at scale on Messenger. With this Instagram partnership, ManyChat will also enable Shops-specific conversations on Instagram Messaging. 

Click this link to learn more about the API for Instagram from ManyChat.

About ManyChat

ManyChat is a global chatbot automation platform that combines the power of Messenger, SMS, and email to help almost 2 million businesses across 190 countries engage and support billions of their customers in real-time and at scale. ManyChat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, or Twitter.

Media Contact
Fara Rosenzweig
Head of Content, ManyChat
Fara@manychat.com

The post ManyChat and Instagram Partnership Is Here! appeared first on Manychat Blog.

WhatsApp has chosen to partner with ManyChat on account of its proven track record of enabling peer-to-business communications at scale, globally. Almost 2 million businesses across 190 countries use ManyChat, which powers 8.5 million active conversations per day on Messenger by Facebook. ManyChat is well poised to handle WhatsApp’s massive scale and reach in 180 countries.

Using ManyChat will make it easy for brands to reach WhatsApp’s 2 billion users while automating campaigns to drive sales, answer common questions, or quickly escalate customers to live chat agents.

“We’re excited to partner with WhatsApp. ManyChat is leading the way in helping businesses create meaningful relationships with their customers, and we’re just thrilled to offer our customers the ability to grow their business and customer relationships with WhatsApp,” says Dorian Quispe, CMO of ManyChat.

Both ManyChat and WhatsApp aim to help businesses create meaningful relationships with their customers that result in personalized and comfortable conversations. The ManyChat platform has proven to drive vibrant peer-to-business dialogue: almost half of the recipients of a ManyChat-powered Facebook message respond in less than an hour, 90% of recipients respond within a day and the average conversation lasts 10 minutes.

In the eCommerce space, ManyChat has helped businesses generate incremental sales, especially in recovering abandoned carts. Brands using ManyChat recover an average of $154 per cart. As WhatsApp expands its capabilities, ManyChat is excited to continue to help retailers grow.

ManyChat customers can also manage both Messenger and WhatsApp customer conversation channels from one central platform, leading to increased operational efficiency, higher customer satisfaction, and sales.

Click here to get notified about WhatsApp news from ManyChat. 

About ManyChat

ManyChat is a global chatbot automation platform that combines the power of Facebook Messenger, SMS, and email to help almost 2 million businesses across 190 countries engage and support billions of their customers in real-time and at scale. ManyChat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, or Twitter.

Media Contact
Fara Rosenzweig
Head of Content, ManyChat
Fara@manychat.com

The post It’s Here! ManyChat Partners With WhatsApp appeared first on Manychat Blog.

• How to prevent getting sick
• COVID-19 symptoms and what to do if you experience them
• Guidance on face coverings and how to make your own
• How to disinfect your home and frequently touched surfaces 

“CDC appreciates technology companies’ support to amplify COVID-19 prevention messages nationwide,” said Carol Y. Crawford, Chief of the Digital Media Branch at CDC. “During these challenging times, it is meaningful that CDC recommendations are shared through a wide variety of communication channels.”

This comes on the heels of ManyChat’s partnership with Messenger to help scale COVID-19 efforts. Since inception, the conversations have helped many people navigate through COVID-19. 

“ManyChat is humbled to be a part of this initiative with CDC, and we are incredibly thankful for the tireless work they are doing to help stop the spread,” said Mike Yan, ManyChat CEO and Co-Founder. “We are hopeful that the ongoing education efforts will save lives and help flatten the curve.” 

For more information click here, or to access the CDC’s COVID-19 Messenger experience, click here.  

About ManyChat

ManyChat helps eCommerce, marketing agencies, and businesses grow by combining Messenger, SMS, and email to engage with customers through the right channel at the right time. With billions of people across the world now using Chat to communicate, over one million businesses use ManyChat’s Chat Marketing platform to instantly connect with customers. ManyChat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. Learn more at www.manychat.com or follow the company on Facebook, Messenger, Instagram, or Twitter.

Disclaimer: CDC’s use of ManyChat does not imply the endorsement of ManyChat or its services.

Media Contact
Fara Rosenzweig
Head of Content, ManyChat
Fara@manychat.com

The post ManyChat Partners with CDC to Educate Public about COVID-19 appeared first on Manychat Blog.