In the ever-evolving world of digital marketing, leveraging a robust contact list can be the game-changer for your business. Manychat offers a unique platform where Contacts from various channels converge, creating a powerful tool for personalized and efficient communication that will supercharge your sales.

This guide will navigate you through the nuances of managing Contacts in Manychat, providing pro tips on acquiring, managing, and optimizing these contacts for your business’s success.

What are Contacts in Manychat?

This is the name given to the list of users who have contacted your business and are stored in your account for livechat use, broadcasting, and marketing campaigns.

Keep in mind these are not the same as your social media followers, your Contacts are the people you’ve had a conversation with on your DMs after you have connected Manychat to one of these channels.

Contacts are not limited to just one platform; they encompass a diverse range from Facebook Messenger, Instagram DMs, to WhatsApp. But it doesn’t stop there; email and SMS Contacts can either stand alone or be integrated as additional contact points alongside your social media Contacts.

This multi-channel approach ensures a comprehensive marketing strategy, reaching your audience where they are most active and allowing your business to craft highly personalized campaigns.

Acquiring Contacts like a Pro

The art of acquiring and converting Contacts involves a blend of strategies! Our most successful Manychatters use a mix of the following methods to guarantee a higher rate of contacts on their account, with the advantage that by using Manychat, scaling your lead acquisition has never been easier:

• Organic Strategies: using the free entry points to your chats can help you grow your list to never before seen heights without breaking the bank! Here are some of our favorite:
  • Leverage comments automation to engage with users and add them to your Contact list, this will help anyone who comments on your posts or reels to start a conversation with you
  • Turn on your story mention replies on IG, and message anyone who has mentioned your business on their stories
  • Use the power of Instagram Live automations, so whoever comments on your live video can get an automated sequence of messages about the topic you are discussing
• Meta Ads: Utilize Manychat’s collaboration with Meta to run targeted ads. Our free webinar on using the Meta Ads Manager like a pro is an invaluable resource that can turn you into an expert without breaking the bank! Our favorite type of ad is called CTX, or Click to X! What does the X stand for? Well, any channel you want it to, of course:
  • Click to Messenger or CTM: these types of ads make it so that anyone who click the button on your ad will be taken to a conversation with your business via Facebook Messenger. Our native integration to CTMessenger means you can trigger an automated chat about your promo from the get go!
  • Click to Instagram Direct or CTDM: Just like on FB Messenger, these ads open up a conversation with your Instagram Profile, with the added value that thanks to our automations you can also check who follows you and who doesnt before triggering a message, allowing you to give extra incentives to those new Contacts that dont follow your page yet.
  • Click to Whatsapp or CTWa: this type of ad is special and unique in the fact that you can have it on BOTH Instagram and Facebook, but the difference is that when the lead clicks on the ad button, a Whatsapp conversation will open on their app with your business. If your Contacts chat heavily on whatsapp, this is the type we recommend the most.

• Website Widgets & External Links: Embed Manychat widgets on your site to convert visitors into Contacts seamlessly with easy to embed HTML buttons. You can also have links via our Ref URL trigger all over the place to ensure your contacts can find simple ways to contact you, or even embed a chat bubble on your site that immediately shows a Facebook Messenger modal!

Managing & Filtering

After acquiring contacts in your ManyChat account, effective management, filtering, and segmentation becomes essential. This can be achieved through the use of tags and custom user fields, which are powerful tools for organizing your contacts and tailoring your communication strategies.

• Tags: Tags in ManyChat are labels you can assign to your contacts based on their behaviors, preferences, or any other criteria relevant to your business. For example, you can tag a contact as “Interested in Product X” or “Attended Webinar.” These tags help in segmenting your audience for targeted campaigns. Learn more about using tags effectively on ManyChat’s Blog.
• Custom User Fields: Custom User Fields are akin to personal data slots where you can store specific information about a contact. This can range from basic information like age and location to more complex data like purchase history or customer preferences. Custom User Fields enable you to personalize communication and segment your contacts based on detailed criteria. Discover how to best utilize Custom User Fields in your strategy here.

Retargeting: Mastering DM Lists

All three channels (Facebook, Instagram, WhatsApp) offer DM or marketing lists that Contacts can opt into. Effective contact management involves setting up rules or automations to encourage new contacts to join these lists. Whether it’s for exclusive discounts or event updates, these lists are vital for future engagement. Facebook Messenger now offers this feature for free, Instagram is in open beta, and WhatsApp operates on a pay-to-play model.

Deleting Contacts: Keeping Your List Valuable

Maintaining a clean and effective Contact list is crucial. We recommend removing Contacts who haven’t opted into any retargeting options after a certain period, a good rule of thumb is 3 months. You can read this article here for more information on how to delete Contacts that have no value to your business.

Another way of effectively reducing the number of contacts is by manually merging them once you have identified two Contacts are the same person! Read this article if you would like to learn more about this feature.

By mastering these aspects of Manychat, you can transform your Contact list into a dynamic and powerful tool for your business, driving engagement, and fostering lasting customer relationships.

Looking for inspiration? Check out these other creator success stories using Manychat:

• How Conquista Tu Mundo with Johnny Abraham leveraged Manychat to drive $15,000 in launch sales in 20 days
• Jenna Kutcher’s 3 Easy Instagram Sales Strategies That Generated $900k – Organically
• Amy Porterfield’s 3 Powerful Instagram Strategies

The contents of this blog were independently prepared and are for informational purposes only. The opinions expressed are those of the author and do not necessarily reflect the views of ManyChat or any other party. Individual results may vary*

The post Contact Management Guide: Pro – Maximizing Your Manychat Contact List appeared first on Manychat Blog.

Manychat has a native Hotmart integration that you can connect in a few easy steps.

Here, we’ll show you the steps to connect your Hotmart to your Manychat account, so you can start selling and promoting your Hotmart products on Instagram and Facebook right away.

What is Hotmart?

If you’re new to Hotmart, it’s an all-in-one platform for digital creators and entrepreneurs to build and sell digital products, including online courses, memberships, subscriptions, events and eBooks.

As a global tech and education company, Hotmart is a leader in the digital product market offering a complete ecosystem for creators, affiliates, and online course buyers. They have more than 370,000 registered products, 26 million users, sell products in more than 185 countries.

How does Hotmart work?

Here’s how Hotmart works:

• Creators who have expertise in a certain area creates a product (like an online course or an eBook) and sells it on Hotmart.
• Affiliates who have a large online presence help promote and sell this product to their audience in exchange for a commission.
• Buyers purchase the product on Hotmart, via the search page or clicking on a creator or affiliate link.

How does Hotmart help creators?

Hotmart helps creators build their first product, monetize it, and distribute it. There are also detailed analytics, so they can track their progress and make informed decisions about how to promote their products.

What products can you sell on Hotmart?

Hotmart sells various types of digital content, including:

• eBooks in PDF or EPUB formats
• Documents, audiobooks, and music
• Video classes
• Talks and screencasts
• Software
• Images
• Podcasts
• Scripts and any other file formats that can be downloaded.

It is also possible to create subscriptions for membership programs, or any type of product where buyers pay a recurring fee.

How can I benefit from Manychat x Hotmart integration?

Use Manychat x Hotmart integration to follow up on abandoned carts or send updates regarding purchase statuses (either a successful purchase or purchase delivery information). Get most of this integration by freely browsing through your contact list to make sure you have the full information on user data.

How can I integrate Hotmart with Manychat?

Connecting Manychat and Hotmart takes a few easy steps.

First, you’ll need to generate your Hotmart credentials. Here’s a walkthrough video to help you step-by-step in Hotmart:

Next head over to your Manychat account, and follow these steps:

1. Log in to your Manychat account.
2. Navigate to the “Settings” section.
3. Click on “Integrations.”
4. Provide your Hotmart account credentials.
5. Click “Next”

That’s it!

You’re all set to use Manychat with your Hotmart account to start selling and promoting your products!

Ready to integrate Manychat with Hotmart?

Looking for inspiration? Check out these other creator success stories using Manychat:

• How Conquista Tu Mundo with Johnny Abraham leveraged Manychat to drive $15,000 in launch sales in 20 days
• Jenna Kutcher’s 3 Easy Instagram Sales Strategies That Generated $900k – Organically
• Amy Porterfield’s 3 Powerful Instagram Strategies

The contents of this blog were independently prepared and are for informational purposes only. The opinions expressed are those of the author and do not necessarily reflect the views of ManyChat or any other party. Individual results may vary*

The post How to Integrate Manychat and Hotmart (5 Simple Steps) appeared first on Manychat Blog.

Ads that Click to Subscribe are the new and effective way for brands to build a loyal audience, capture leads, and drive sales!

Ads that Click to Subscribe are shown in the Facebook and Instagram feeds and are the easiest way for your audience to subscribe to your Messenger Lists in Manychat.

Here’s what they look like:

What are Ads That Click to Subscribe?

Ads that Click to Subscribe are shown in Messenger and Instagram Feeds but are only available for driving opt-ins to marketing messages on Messenger and are in an open Beta.

Ads that Click to Subscribe pair with your Messenger List on Manychat, so you can instantly obtain consent to re-engage every single subscriber who opts in.

When paired with Manychat Messenger Lists, Ads that Click to Subscribe are your shortcut to:

• Building a database for marketing purposes
• Sending marketing messages to your target audience 
• Re-engaging with your customers to drive more sales

Best of all, your leads will land directly on the opt-in message to easily capture more subscribers.

What is a Messenger List?

Formerly called Recurring Notifications, Messenger Lists are a smart and cost-effective way to communicate with your subscribers on Manychat after the initial 24 hours have passed.

Ads that Click to Subscribe are paired with Manychat Messenger Lists, which are the official way you obtain your subscribers’ permission to broadcast to them on a daily basis – directly in Messenger.

How do Ads that Click to Subscribe work?

Here’s how they work:

1. Create your Messenger List topic in Manychat (you’ll need it to connect it to Ads that Click to Subscribe in Ads Manager).
2. Next, you’ll set up Ads that Click to Subscribe in Ads Manager. These ads will appear on the Facebook and Instagram newsfeed.
3. When your audience clicks on the ad, they’ll be asked to subscribe to your Messenger List updates.

With Ads that Click to Subscribe, the ad, opt-in message, and opt-in confirmation are shown within the Facebook and Instagram apps. Your follow-up Messenger List updates are sent in Messenger.

What’s the difference between Ads that Click to Message and Ads that Click to Subscribe?

Unlike Ads that Click to Message, Ads that Click to Subscribe show the Messenger List opt-in invitation immediately after your audience clicks on the ad, streamlining the user journey and emphasizing the opt-in invitation. 

Ads that Click to Subscribe are also optimized for opt-ins, reaching people who are more likely to opt-in and delivering a more cost-effective solution for brands.

Build a high-quality audience, re-engage with your customers, and drive sales with Ads that Click to Subscribe and Manychat. Try it today.

Check out:
How to broadcast with Facebook Messenger

Ready to get started?

The post Introducing Ads that Click to Subscribe: The new way to capture and re-engage subscribers! appeared first on Manychat Blog.

Product 

We launched several new features and released multiple product updates:

Instagram DM Automation launch

Right around our 5th birthday, we launched Instagram DM Automation; all of us at ManyChat were (and still are) incredibly excited to add this critical channel to the Chat Marketing revolution!

Some of IG Automation’s critical features include:

• Flow Builder: Customize text, media, and destination URLs (such as a website) and instantly launch chat experiences, all without writing any code.
• Keywords: Trigger messages, entire conversations, and business automations if an Instagram (IG) user messages you with a specific, pre-determined keyword or phrase.
• Comments Automation: Also known as Comments Growth Tool (CGT), this feature can trigger three distinct automations at once: 1) reply to a user’s Instagram Post Comment with a comment, 2) like or “heart” a user’s comment, and 3) send the user who commented a message.
• Story Mentions Trigger: Instantly reply to everyone who mentions your brand’s handle/account name in a Story.
• Conversation Starter: These handy pre-filled buttons are presented to new customers when they message a business account that kick-starts a discussion on that topic. 

Other features include capturing user information, offering live chat, and automated replies.

Introduced the Recurring Notification

In partnership with Meta, we introduced a new way to re-engage your customers on Messenger: The Recurring Notification.

The Recurring Notification allows your business to re-engage your customers after 24 hours of last interaction, with prior permission, on a daily, weekly, or monthly basis.

If you are familiar with the Broadcasting tool with ManyChat, the Recurring Notification expands on this tool by creating an experience that your customers are in control over. 

Launched WhatsApp Chat Marketing Automation

The new channel offering allows businesses and brands who use WhatsApp to communicate with customers and automate their marketing and customer support.  

WhatsApp has more than 2 billion users worldwide, and over 175 million people message a business using WhatsApp per day. With WhatsApp’s user base continuing to grow, specifically in key geographies such as Europe, South America, and Asia, it’s critical for businesses to communicate with their consumers conveniently. 

With WhatsApp, businesses can now easily automate campaigns to drive sales, answer common questions, or quickly escalate customers to live chat agents. 

Case studies

At ManyChat, we are always interested in hearing about how our customers use automation and their results. Here are some case studies we put together this year with help from our users: 

The Dream Workshop Increased Leads by 2X

The Dream Workshop is the leading mattress retailer in Costa Rica. The company utilized Facebook and Instagram for 2+ years to find new customers and engage with existing ones. 

As messaging became more popular, The Dream Workshop shifted towards Messenger ad campaigns to streamline communication and increase lead volume. The mattress retailer wanted to automate the follow-up process from its Instagram ads but couldn’t do it through Facebook’s Ad Manager. 

The Dream Workshop partnered with Trilce Jirón Garro, founder of TBS Marketing, to run a visual JSON ad and Reels campaign paired with workflows from Instagram Automation by ManyChat that would solve their follow-up challenge. 

Their combined efforts generated 2X leads on Instagram and a 50% conversion rate on incoming messages while minimizing acquisition costs by 30% between November 2021 and December 2021.

Read more about how the Dream Workshop used ManyChat to increase leads.

Astral Restaurant Systems Produced $52,000 in Extra Sales

Operating out of the United States and Mexico, Astral Restaurant Systems helps restaurants build a customer database and implements strategies to increase views on social platforms, repeat customers, order size, and overall return on investment (ROI). 

When asked how he could have such success with his company, Gonzalez’s answer was simple: ManyChat. 

“We incorporate ManyChat analytics with our customer data, captured through QR codes and interactive chat prompts, funneled into live dashboards,” he said. “We integrated ManyChat with Google Sheets to build our dashboards.”

Read more about how Astral Restaurant Systems produced $52,000 in sales using ManyChat.

Astral Restaurant Systems grew its subscriber list by 23,000

Astral Restaurant Systems has experienced great success after implementing ManyChat into its business strategy.

Digging deeper into Gonzalez’s success, we wanted to know a few best practices he feels helped him achieve this fantastic return. Here are seven tips that you can implement in your strategy.

Tip 1: Experiment with different growth tools

Tip 2: Create a user-friendly chatbot

Tip 3: Use Facebook Custom Audience action for retargeting

Tip 4: Collect as much data as possible

Tip 5: Create multiple interactions with the same customer across all platforms.

Tip 6: Utilize the bot fields

Tip 7: Use the randomizer to do split tests

Read more about how Astral Restaurant Systems grew its subscriber list by 23,000. 

Outreach 

This year, we were excited to host and attend events, speak with other experts in the industry, and meet ManyChat users. 

Instagram Summit 

ManyChat hosted Instagram Summit—a two-day event with industry experts sharing the latest expertise in all things Instagram. Take a look at the Instagram Summit Highlights.

Opened an Office in Armenia

Although our headquarters are in San Francisco, CA, we opened a new R&D office in Yerevan, Armenia.

The Yerevan office comprises 100+ engineering, product management, data analytics, customer support specialists, and people operations functions.

“The new R&D office is an important milestone for building an international distributed product development process. We are very grateful to the Armenian hospitality and will be glad to have the best specialists on our team,” said Dmitry Kushnikov, ManyChat CTO.

Team meetups 

To celebrate our 6th year, many of us got together for some team bonding in the US and overseas. 

Thank you for being a part of our year. ManyChat has grown so much, and we have more to look forward to that we can’t wait to share with you!

The post ManyChat Celebrates its 6th Year! appeared first on Manychat Blog.

One of the biggest issues many brands faced with Lives was tracking and managing comments from a live stream in an effective, scalable way.

The introduction of the Instagram Live Comments trigger will allow brands to send an automated DM reply when viewers comment during an Instagram Live. This is huge.

You can now easily start a DM conversation with viewers actively engaging during your Live in real-time and at scale, nurturing your audience via automated DM funnels to convert them into customers.

Let’s take a look at this powerful new trigger and how to boost your Instagram Live strategy to new heights.

From Instagram Live to your DMs

There are several reasons why you’ll want to incorporate Instagram Lives into your business strategy, but this main reason should make it a no-brainer:

All users that have the app open will get a notification that you are Live and your icon is bumped to prime position over IG Stories.

Once your Live has started, getting viewers from your Live into your DMs is a powerful way to shift from a 1-to-many level of engagement to a 1-on-1, personalized conversation that they initiate.

Using this trigger, anyone who comments during your Live will instantly get a DM reply from you. You can set up custom Keywords to trigger the automation, letting you deliver a clear call-to-action (CTA) during your Live, and your DM automation takes care of the rest.

This is what the experience can look like for an IG Live with DM Automation:

It’s already natural for users to comment during a Live and having a clear CTA that’s powered by automation will allow you to create personalized DM conversations that move them down your funnels.

To grow brand awareness, invite a fellow co-host to your Live with a compatible following and get in front of a new audience. With DM Automation, you can now funnel these new prospects into your own DMs and engage them 1-on-1, at scale. 

Here are some other ways to do use DM Automation for Lives:

• Get registrations for an event, webinar, training, etc.
• Grow email/phone lists in exchange for a free guide, newsletter, etc.
• Book appointments by redirecting them to your website 
• Send a coupon code and link them to your store to purchase

…and much more.

Now let’s take a look at how to build DM automation for Instagram Lives.

How to build DM Automation for Instagram Lives

The Instagram Live Comments trigger will only fire your DM automation once for every first comment from viewers. This means you have one shot during every IG Live to get viewers from your Live into your DMs and move them further down your funnel to convert.

You’ll find this new trigger when you click ‘Add Trigger’ from your Starting Step and you can customize your Keywords once you add the trigger:

One thing to note is that the first message sent back via DMs after the comment can only include a Text block with a Button or a Quick Reply for the next step. 

Your contact will need to interact with the Button or Quick Reply (opt-in) in order for the 24-hour window to open and the rest of your automation to fire, so make that first message enticing enough to get them to move forward:

It’s also good to think about the timing of your call-to-action for comments. The first message will be sent via DMs upon comment, so the pop-up notification could take viewers away from your Live prematurely if they tap the notification and go into DMs. 

One way to manage this is to include a Smart Delay so that the rest of your automation fires after your Live is over:

As long as that first DM reply is sent during the Live, you can ask viewers to rejoin your Live and the rest of your automation will fire once the delay has expired.

For more advanced automation using this trigger, you can include other steps such as a Condition, Action, or Randomizer step before the first message. 

We add an Action step before the first message in this example to Tag users that initiated this discount/early bird flow:

For full details on how to use this powerful new trigger, check out our support article on the Instagram Live Comments trigger.

Ready to get started?

The post Product Update: DM Automation for Instagram Lives appeared first on Manychat Blog.

• Story Reply trigger
• Convert Channels

Now you can send Instagram followers to your Instagram Flow once they interact with your Story with Story Reply trigger.

And, no more redoing Flows from one channel to another. We’ve heard your feedback and we are excited to announce that Convert Channels—which assists in cross-channel marketing saving you time and effort—is finally here! And, it’s available to all ManyChat accounts. Here’s how to use Story Reply trigger and Convert Channels. 

Instagram Story Reply trigger

New to Instagram Automation, the Story Reply trigger makes it simple and efficient to create automated replies to be sent to your followers when they reply or react to one or all of your stories. This trigger can be found either in your Flow Builder as a trigger in a Starting Step or in the Growth Tools section of your ManyChat account.

This feature allows you to:

1. Send a unique message when your followers “react” to your Stories (e.g. )
2. Set a message to send after a follower replies to your Story with either a specific Keyword or to trigger for all replies

Some ways you can use this feature:

1. Use this tool in your campaigns: Prompt users to send you a DM directly from one of your stories with a certain Keyword to receive more information or with an offer/coupon
2. Keep track of your loyal fans: When someone “reacts” to one of your stories, send them a message with a offer or simply thank them for interacting with your page and keep track of how many times they interacted with your stories
3. Organize and save time: Save you and your team time manually answering Story replies by creating automation funneling people to correct information and also organizing all these messages in one place
4. Build community and increase engagement: Garner a sense of community by automatically sending a message to each Story reply

How to use the Instagram Story Reply trigger:

1. Go to Flows and create a new flow
2. Once in a Flow, click on Starting Step and select +Add Trigger

3. In the pop-up, select Instagram and Instagram Story Reply as the trigger

4. After selecting the Instagram Story Reply trigger, you will be taken back to your Flow where the trigger was implemented

5. On this step, you can select for the Instagram Story Reply trigger to work with all your Instagram Stories or a specific Story

6. For selecting a Specific Story, you will need to grant extra permissions when initially setting up the trigger

7. After granting these permissions, you can select the Stories you would like to use for this tool

8. Triggering Based on a Keyword: You can set up the tool to only trigger based on if a user messages you a specific Keyword or phrase or reacts to your Story. With Keywords, you can have it trigger for a message with only a specific Keyword, if a message contains a Keyword, or begins with a Keyword. Note: Keywords that are set up here override Keywords set up in other parts of your bot.

9. Press Save before continuing

10. Build out your flow and publish it once finished. After publishing, activate the trigger on the bottom left hand side 

Convert Channels

Convert Channels is the newest tool available to all ManyChat accounts. This tool allows you to convert a flow built for one channel and convert it to another channel. For example, you have a flow built for Messenger, now with a few clicks, you can copy and convert that flow into an Instagram one in no time. Some more examples include Instagram-to-Messenger, Messenger-to-Instagram, Messenger-to-SMS and you can convert multi-channel flows also.

This tool will save you the time and effort that it might take to copy and paste flows to new message blocks over and over again and give you more time in implementing and optimizing new channels!

To use this tool:

1. Go to Flows and select the Flow that you would like to convert (this flow must be published)
2. Select the button with three dots next to the Publish button

3. Once the dropdown menu appears, select the Convert channels option

4. After selecting this option, a pop-up will appear where you can select which channels to convert your flow from and to with the Select Channel option. If you have multiple channels in one flow, you will see multiple choices you can make here (only channels within ManyChat will appear in this dropdown)

5. After selecting a channel as the target, click Duplicate and convert to start converting the flow

6. Your existing flow has now been duplicated as a new flow in your target channel

Please note: If you try to convert a part of the flow that isn’t supported in another channel, that part of the flow will not convert. For example, if you have the Buy Button in your Messenger flow and convert the whole flow to Instagram, the Buy Button will not transfer over as it is not supported in Instagram.

If you have been resistant in moving your automation over to a new channel, like Instagram, due to time constraints and work duplication, with Convert Channels now is the time to get building! 

Ready to get started? 

The post Product Update: Instagram Story Reply Trigger & Convert Channels appeared first on Manychat Blog.

The new Keywords update also supports keywords and phrases that include commas in them. 

Some examples of how this can improve your automation include: 

• If you want to include a frequently asked question such as “Hey, what are your business hours?”  
• Setting up an auto response to collecting a monetary amount like ”$1,000” or “€1,00”. This is useful if you are qualifying leads or trying to respond to a customer pricing discrepancy.

Keywords work for Messenger, Instagram, SMS, and Email and can easily be located on the left-hand bar menu after selecting “Automation” or within Flow Builder as a trigger as a starting step.

Date/Time Picker for Instagram Automation

The Date/Time Picker is now available for Instagram Automation. This means, like with Messenger, when utilizing the User Input function, you can now have your contacts select the date and time directly within the conversation. 

Some ways you can utilize the Date/Time Picker include:

• Booking appointments or calls directly within Instagram DM. With the new Date/Time picker, you can have the option open up immediately within Instagram DM and can save the contact’s selection directly to ManyChat.
• Collecting birthdays and other important dates from your contact. If you want to send a contact a special offer, via Email or SMS on their birthday, you can collect that information directly within ManyChat and send them a coupon or discount on their special day.

To start using the Date/Time Picker, go to Flow Builder, edit a message block, add a User Input, and under “Reply Type” choose “Date or Date and time”

Grow your Instagram following and make sales with Instagram Automation by ManyChat. 

The post Product Updates: Keywords Improvement & the Date/Time Picker for Instagram appeared first on Manychat Blog.

Today, more than 1.8 million businesses across 190 countries have used automation to drive their marketing, sales, and support funnels through ManyChat. We support billions of customer conversations in real-time and at scale, making us the leading Chat Marketing platform in the world. 

The ManyChat team will always strive to deliver the #1 Chat Marketing solution our users know and love. But in order to support the growth our users have seen and the vision to surpass where we are today, we’ve made some updates to the ManyChat plan structure to help us continue to deliver the absolute best to our customers.

Please note: If you are an existing user, please refer to the notifications you’ve received by logging in to your ManyChat account or your registered email to see how these changes impact your existing accounts

What’s changing on the Free plan?

Effective September 1, 2021, all ManyChat Free accounts will have a limit of (3) custom Keywords and (1) Team Member per account.

If you are an official ManyChat Agency Partner, agency-managed accounts will have a limit of (2) Team Members per Free account, to allow for client onboarding to the account.

Free accounts will still be able to enjoy all existing Free plan features, but once the account reaches these new limits, you’ll need to upgrade it to a Pro plan to continue sending messages to contacts.

System default Keywords such as START/STOP and SUBSCRIBE/UNSUBSCRIBE are not included in this limit and are applied only to custom created Keywords. 

Keywords or Team Members may be removed from the account to stay within the limits of the updated Free plan.

What’s changing on the Pro plan?

Effective September 1, 2021, new ManyChat Pro accounts will be subject to new Pro pricing, starting at $15/month for up to 500 contacts.

Contacts may still be deleted or unsubscribed from your Pro account and will not be counted towards your maximum contact limit per pricing tier.

Visit our website to see full details on the updated ManyChat Free plan features and Pro pricing structure.

What are my options?

If you’ve been an active user of ManyChat’s Free plan, you’ll understand the value it brings to businesses in generating qualified leads, increasing sales, boosting engagement, and delivering instant customer support. 

While the Free plan remains an amazing value at no cost, we know that we deliver incredible value when we see businesses achieve a 741% increase in Instagram engagement, a 522% increase in course sign-ups, or a 9x lift in appointment bookings with Pro automation features.

By going Pro, you’ll have unlimited access to advanced features for Instagram DMs, Facebook Messenger, WhatsApp (beta), SMS, and Email, to help you automate routine conversations to drive conversions across your funnels.

With ManyChat Pro, you can:

• Engage unlimited contacts across all channels (scaled pricing based on contacts)
• Expand customer reach with unlimited Keywords, Growth Tools, Click-to-Messenger ads, and Team Member seats
• Build personalized campaigns with unlimited Tags, Custom Fields, and advanced Segmentation
• Optimize performance with ManyChat Analytics and advanced testing tools
• Save time with access to integrations with more than 2,000 business tools you already use
• Make it your own with no ManyChat branding 

… just to name a few.

For some more inspiration, check out our full set of case studies to see how other businesses like you are using ManyChat Pro to boost their marketing strategy.

We understand that these updates to our plans can feel complicated. Our goal is always to ensure that our customers are using a top-notch product and they feel supported throughout these changes.

The ManyChat Facebook community is a great place to have a discussion, or you can always contact manychat.com/support with any questions.

The post ManyChat Automation Pricing Plan Updates appeared first on Manychat Blog.

In celebration of releasing this powerful new channel, we’re offering Instagram DM Automation and all of our Pro features FREE for 90 days if you sign up by August 31, 2021(some restrictions apply). 

To get started today, go to manychat.com/instagram to get started or click below. If you already have a ManyChat account, simply go to your Settings —> Instagram and connect your Instagram account there.

We know everyone is excited to dive into Instagram DM Automation. Now that it’s available for everyone, here are some great resources to help your brand get ahead while it’s hot

Getting Started with Instagram DM Automation

Read our easy-to-follow guide to get you started 

There are a few things you need to confirm on your Instagram account before you connect it to ManyChat. Check out our super simple guide with an easy checklist for you to follow. If you’re having any issues during sign up, be sure to double-check this guide first.

Watch the official Instagram DM Automation video course

ManyChat is proud to release our official Instagram DM Automation course, accessible today! Click here to watch it now. The on-demand video course is your best resource for learning the basics of Instagram DM Automation, key features, and executing Instagram marketing campaigns for maximum results. 

Check our blog for key Instagram DM Automation success stories and campaign ideas

Instagram DM Automation is all we’re writing about these days! Visit our blog often to read Instagram case studies, campaign ideas, and best practices. Here’s a great starting blog piece that describes the key features of Instagram DM Automation.

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